Returns & Exchange Policy

Return & Exchange Policy

At Sugnaa, we strive to ensure every transaction with us is seamless and meets the highest quality standards. To maintain this commitment, we adhere to the following policies:

  1. No Returns

    • We do not accept returns for purchased items.
  2. Credit Notes

    • In cases where a customer is dissatisfied with their purchase, we may issue a credit note. This allows you to shop with us again, ensuring your satisfaction in subsequent purchases.
  3. Size Exchanges

    • We offer size exchanges if there is a discrepancy.
    • Exchanges are subject to applicable shipping charges, which will be communicated at the time of the request.
  4. Exchange Request Timeline

    • Any exchange request must be initiated within 72 hours of delivery.

For any assistance, please reach out to our customer service team. Your satisfaction is our priority!

Got an enquiry ?

You can contact us on our WhatsApp through the WhatsApp icon on the Bottom Right Corner on the page.

Our Customer Service Executives are active from 12:00 PM to 6 PM, Monday to Saturday and will definitely provide a satisfactory solution to your needs.

You can write to us at: Support@sugnaa.com

Here's our address: Plot no. A45, 3rd Floor, DP Colony, Near Jhotwara Road, Jaipur, 302016