Product Colors

We do our best to display product colors as accurately as possible on our website.

However, colors may appear slightly different depending on your device, screen settings, or display resolution. Because of this, we cannot guarantee that the color you see on your screen will perfectly match the actual product.

Electronic Communication

When you use our website or contact us via email, forms, or messages, you are communicating with us electronically.

By doing so, you agree that we may respond and communicate with you electronically as well — including via email, website notifications, or other digital communication.

These communications will be considered official notifications.

Website Access & Usage

We grant you a limited, personal license to access and use this website for shopping and browsing.

You may not:

• Copy or download account information for commercial use
• Reproduce or reuse website content without permission
• Upload harmful files such as viruses or malicious software
• Attempt to disrupt the website or overload our systems
• Use bots, data-mining tools, or automated data collection tools
• Bypass security features that protect the website

Any misuse of the website will result in the termination of your access.

Pricing & Product Information

We aim to provide accurate product descriptions and fair pricing at all times.

However:

• Prices may change without prior notice
• Product availability may change
• Typographical or pricing errors may occasionally occur

If a product is listed with incorrect pricing or information, we reserve the right to:

• Correct the error
• Contact you for confirmation
• Cancel the order if necessary

If an order is canceled after payment has been made, the amount will be refunded to the original payment method.

Orders placed using Cash on Delivery (COD) are not eligible for refunds if canceled after confirmation.

Order Cancellation by Sugnaa

In some cases, we may need to cancel an order. This may happen due to:

• Limited product availability
• Incorrect product or pricing information
• Quality issues detected before dispatch
• Verification requirements for certain orders

If your order is canceled after payment has been processed, the full amount will be refunded.

Order Cancellation by Customers

Customers may request to cancel an order within 24 hours of placing it.

Cancellation requests may not be accepted if:

• The order has already been processed
• The order has been prepared or shipped
• The request is made after 24 hours

All cancellation decisions are made at our discretion based on the order status.

Fraudulent or Suspicious Transactions

We actively monitor transactions to prevent fraud.

If fraudulent activity is detected, we reserve the right to:

• Cancel the order
• Suspend or delete the account
• Refuse future orders
• Take legal action where necessary

Any costs resulting from fraudulent activity may be recovered from the responsible party.

Payment & Credit Card Information

When making a payment on our website, you agree that:

• The payment information provided is accurate
• The credit card used belongs to you or you are authorized to use it

Payment details are used only for transaction processing and verification and are not shared except when required by law or fraud-prevention processes.

We are not responsible for unauthorized use of a credit card if the correct information was provided during the transaction.

Disclaimer of Warranty

All products and services on the website are provided “as is”.

While we strive to ensure quality and accuracy, we do not guarantee that:

• The website will always operate without interruptions
• All content will always be error-free
• Linked external websites are reliable or secure

Products may also carry warranties provided by their respective manufacturers or suppliers.

Limitation of Liability

Sugnaa and its team will not be liable for any indirect or incidental damages resulting from:

• Use of the website
• Purchase or use of products
• Website interruptions or technical issues

This includes losses related to profits, data, goodwill, or business opportunities.

Intellectual Property & Trademarks

All content on the website — including:

• Text
• Images
• Graphics
• Logos
• Videos
• Designs

belongs to Sugnaa or its respective owners and is protected under copyright and intellectual property laws.

You may not reproduce, distribute, or use any website content for commercial purposes without written permission.

Accessing or downloading content from the website does not grant ownership rights to that material.