FAQ – Sugnaa
Skip to content

FAQ

GENERAL QUERIES

Any products returned during offer will attract a INR 100 return charge.

Yes! COD is available for orders below INR 5000 on all serviceable pin codes. In case you place an order above INR 5000 through COD, Our team would call and request you to either modify/cancel your order or pay the amount upfront.

You need to pack the product back in its original packing (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we shall refund the amount in your source account if it’s a prepaid order and in Bank if COD order. In case of Exchange, the exchange product will be dispatched once the product has reached our warehouse.

We levy a charge of Rs.100 for any return placed.

The order will be delivered in 2-7 working days based on pin code, while for some pin codes it might take a little more time. In case of delay please Call/Whatsapp us on +91-9928623018

You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.

We offer free delivery on all orders.

We currently do not ship things outside of India. However, you may make a purchase from anywhere in the globe as long as the shipping address is in India.

ORDER CANCELLATION

To make a cancellation, Please contact customer support at +91-9928623018 within 24 hours from the time of order placed.

You can only make your return within 7 days of receiving it.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on welcomecreations2021@gmail.com

You can exchange the product within 7 days of receiving it. The product dispatched will take 7-10 working days to reach. For further queries, Please Call/Whatsapp us on +91-9928623018

Orders including any free products received during promotional events/offers are not eligible for returns / exchanges.

Once the product has reached our warehouse, the exchange order will be dispatched and you will receive it within 7-10 working days

For further information on your returned order, you can reach us on Call/Whatsapp on +91-9928623018

All the refunds are issued in your bank account.
For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.
In case of orders placed with discount is returned, the amount that was paid after the discount will be refunded.

SIZING HELP

While placing your order you will find an option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. For further queries, Please Call/Whatsapp us on +91-9928623018

PAYMENTS

Please Retry the payment once again. If your amount is deducted twice we'll refund the excess amount to your bank a/c right away.

We accept most modes of payments.

Someone recently bought a
[time] ago, from [location]

Thanks for subscribing!

This email has been registered!

Shop the look

Choose Options

Edit Option
Back In Stock Notification
this is just a warning
Login
Shopping Cart
0 items

Before you leave...

Take 20% off your first order

20% off

Enter the code below at checkout to get 20% off your first order

CODESALE20

Continue Shopping