Thank you so much for on time delivery ✨
I am happy this is so comfortable, best fitting and fabric also i like colour the most.
Loved the dress I ordered - good fit, good quality and overall a lovely purchase!
Return & Exchange Policy
At Sugnaa, we take immense pride in ensuring that every transaction you have with us is flawless. Our dedication to upholding the highest quality standards is reflected in the following policies:
Returns Policy
Please ensure to raise an exchange request with us prior to sending the products back, products shipped without raising exchange request will not be accepted
Note: Items purchased in any 'Sale' are not eligible for returns
You can always contact us for any queries you may have at Support@sugnaa.com
Damage/Defective/Wrong Supply of Products
We urge customers to verify the ordered items and quantities before accepting the shipment from the logistics provider. Please note the following:
At the Time of Delivery
Please inspect your order upon reception and contact us *within 24 hours* post-delivery if the item is defective/damaged/incorrect. We'll look into the situation right away and provide the best resolution.
Post-Delivery Action
If you find a manufacturing defect, damage, or receive an incorrect item, please email us at SUPPORT@SUGNAA.COM within 24 hours of receiving the package.
Your email should include comprehensive details along with clear pictures of the issue. This will help our Customer Support Team investigate and resolve the matter promptly.
Quality Check and Resolution
Our Quality Check team will verify the reported defects. Once confirmed, we will contact you to arrange for the appropriate action, including repairs, exchanges, or replacements.
Please ensure that the product returned is in fresh, unworn condition, with all original tags intact and undamaged.
NOTE: Reporting of defective/damaged/incorrect products *post 24 hours* will not be entertained
Reverse Pickup & Delivery
For Exchanges: We will arrange a reverse pickup of the product and dispatch the exchanged garment as soon as we receive the original product.
Shipping Charges: The customer will bear the courier charges for exchanges, except in cases of damaged or incorrect products, where no reverse pickup charges will apply.
Incorrect/Incomplete Shipping Address
Exchanges cannot be processed if:
An incorrect or incomplete shipping address is provided.
There are three unsuccessful delivery attempts by our shipping agency.
The package is refused by the receiver.
Colors
We strive to display product colors as accurately as possible. However, due to variations in device screens and monitors, we cannot guarantee perfect color accuracy.
Alteration Requests
We recommend referring to our size chart before making a purchase. If you are unsure about your size, feel free to reach out to us at SUPPORT@SUGNAA.COM for guidance or customization requests.
Steps to Raise an Alteration Request:
Email us at SUPPORT@SUGNAA.COM, detailing the alteration required.
Once we receive the product, we will make the necessary alterations and return it to your preferred size.
Courier Charges:
All courier charges for alterations will be borne by the customer.
Cancellation Policy
For any further assistance, please do not hesitate to contact our Customer Support Team. We value your trust and aim to provide the best shopping experience possible!